Free street parking available in front of the Medical Centre.
We are more than happy to accept walk ins but please keep in mind that availability is subject to the doctors availability so if we are unable to accomodate you when you arrive we will attempt to get you a booking as soon as possible.
Your phone call and voice messages will be returned by one of our friendly staff members within a reasonable time frame.
In case of emergencies please contact 000.
Our practice is committed to maintaining the confidentiality of your health information. For more details, please ask for our Privacy Policy.
Please speak to a member of the clinical team or administrative staff if you have any feedback or suggestions. If you are unhappy with the service you have received our staff are approachable and will endeavour to follow up your issue in a timely manner.
If your complaint remains unresolved to your satisfaction you may call the Victorian Health Complaints Commissioner on 1300 582 113.
If you wish to cancel your appointment please give us a call 24 hours prior to the appointment. If you do not call to cancel your appointment you may be preventing another patient from getting much needed medical attention.
We understand that delays can happen however we must try to keep the other patients and doctors on time.
If a patient is 15 minutes past their appointment we will reschedule the appointment.
Please note that if you fail to attend three appointments in a row you will be charged a seventy dollar ($70) fee; this will not be covered by Medicare.
It is our practice policy to only disclose results at follow-up appointments, this ensures that the correct and adequate information is given to the patient upon receiving results We do not disclose results over the phone or via email unless advised by the Doctor. In case of urgent results the Service Street Medical Centre will contact you to make a follow-up appointment as soon as possible.